be_ixf;ym_201910 d_19; ct_50

Member Handbook

Welcome!

Use this handbook to get the most out of your experience in our facilities. Have questions about your membership?  We’re here to help! Email us at gro.metsyshtlaehnocaeb@pihsrebmeM or call us at your preferred location:
Elkhart – 574.389.5575
Granger – 574.647.2597
South Bend – 574.647.2653

General Facility Information

Locations

Members of Beacon Health & Fitness have access to all three of our facilities:

Beacon Health & Fitness–Granger
3221 Beacon Parkway, Granger, IN 46530

Beacon Health & Fitness–South Bend
111 W Jefferson Boulevard Suite 300, South Bend, IN 46601

Beacon Health & Fitness–Elkhart
200 E Jackson Boulevard, Elkhart, IN 46516

Visit Beacon Health & Fitness at BeaconHealthandFitness.org or Facebook.com/Beaconhealthandfitness.org

Hours of Operation

Monday – Friday 5am to 9pm
Weekends 7am to 5pm
* Granger and Elkhart fitness area is open 24-hours

Please complete your workout and be out of the locker room by closing time. You’ll sometimes encounter temporary closings of certain areas or closings for announced special events or holidays. These changes will be posted in advance.

Both facilities are open 363 days/year, closing only on Christmas Day and New Years Day.  So that our staff can enjoy time with their families, we do have limited hours on the following holidays:

  • Easter
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • New Years Eve

Club hours on these days are 7am – Noon, with limited services.

The 24-hour fitness floor access is available 365 days/year, 24 hours a day.

Membership Cards

You’ll receive a membership card and a 24-hour access card for Granger and Elkhart, which you swipe for entry. Each family member has his or her own membership card.

Allowing someone else to use your membership card to gain access may result in membership termination.

The replacement fee for a lost membership card is $5.

We’re happy to check you in manually at the Welcome Desk should you forget your card once or twice, but entry may be denied to members consistently failing to scan their card upon entry.

Health Risk Questionnaire

All members are required to complete a health risk questionnaire prior to joining.  If you answer ‘yes’ to any of questions on the health risk questionnaire, we contact your physician and/or physical therapist to find out more about the challenges you might be facing and what limitations might exist.

We encourage you to reach out to your physician before starting any exercise program, and ask specifically about what kind of activities might be best for you and if there’s anything you should avoid.

Liability Waiver

It’s important to understand that any exercise comes with certain risks. A signed liability waiver is required before using any of our facilities.

Fitness Orientation

Our fitness experts are here to help you begin or continue your fitness journey and reach your fitness goals!

This meeting with a certified fitness trainer provides you an opportunity to discuss your fitness goals and create a fitness plan for success. Additional services include—cholesterol screening, blood pressure, body fat composition, an orientation to our strength machines and more, depending on what’s most helpful to you. Your session is custom-built to help ensure that you have what you need to get the most out of the club.

Quick Look

Every three months, we like to check in with you and do a very quick re-assessment that covers your weight, blood pressure, resting heart rate, body fat percentage, body mass index, and if you like, a cholesterol and glucose check.  In addition, we want to hear how you’re exercise program is working for you, and if we can help modify or adjust it in any way for you.

This is a complimentary part of your membership.  Only the cholesterol/glucose check carries an additional fee of $25.

Age Requirements

Membership is available to individuals 13 years of age and over.  A parent or legal guardian signature is required on the membership agreement when individuals 13 – 17 years of age join.

To use any of our pools, one must be 14 years old.

Our babysitting area, the ‘Youth Activities Studio,” is open to children 12 and under.

Guests under the age of 18 must have a liability form signed by a parent or legal guardian.

Beacon Sports Performance programming begins at age 10.

Personal Training

Our team of certified personal trainers offers everything from helping you cross the finish line of your first marathon to workouts that improve your quality of life by making everyday movements easier for you.  If you are interested in training, contact our Personal Training Coordinator. Personal training is offered only to members, and all training must be performed by a BHF Fitness employee.

Contact our Personal Training Coordinators for details on packages and pricing:

Only associates of Beacon Health & Fitness are permitted to train or instruct on premises.  No outside personal trainers, instructors, or independent contractors are permitted.

Cancellations for Personal Training need 12 hours’ notice to avoid being charged for the session. You may cancel directly with the trainer. If you can’t reach your trainer, contact BHF. In the case of a medical issue, sessions may be postponed. Restarting after an injury requires verification from a physician which includes information about your injury, recommended time off, and any restrictions.  We work close with a Wellness SurroundCare Team to be sure you meet your goals in a safe manner. 

Parking

Granger and Elkhart:  Parking is free in our surface parking lot on a first-come, first-serve basis.  Club members are encouraged not to park immediately in front of the Sports Medicine / Physical Therapy entrance so that patients can most easily access their care providers.

South Bend:  Parking is available in the attached, covered, city parking garage. Two hour parking is free.

With a $10 cash or check deposit, members receive a parking card that allows parking for up to four hours in the garage during any visit. These cards can be purchased at the South Bend Welcome Desk.

The City of South Bend and BHF are not responsible for any damage or theft that occurs in the garage, so be safe—don’t leave valuables out and be sure to lock up!

Gift Cards

See the Welcome Desk at either location to purchase gift cards in any denomination, for any occasion.  Health makes a great gift!

Please note that gift cards expire one year from the date of purchase.

Short-Term Membership Options

Day Pass

  • $15 per person/per day
  • Access to both facilities for the entire day
  • Children under the age of 13 are not permitted in either BHF facility unless using our babysitting services (called the ‘Youth Activities Studio,’ during staffed hours.
  • Guest under the age of 18 must have a parent or legal guardian with them to sign a liability waiver.
  • Minors are not permitted to bring other minors into the facility.

6 Class Pass

  • $60
  • Passes expire one year from purchase date

2 Week Membership

  • $40
  • 2 consecutive weeks

1 Month Membership

  • $80
  • 30 consecutive days

3 Month Membership

  • $210
  • 3 consecutive months

Temporary memberships include access to all BHF locations. They are non-transferable and non-refundable. They do not include 24 hour access and require temporary members to check-in at the Information Desk.

Membership Rates

Beacon Health & Fitness Rate Card

Membership Qualifications

Subject to approval by the facility, without regard to race, sex, sexual orientation, gender identification, ethnic background or religion, any individual 13 years of age or older, of proven financial responsibility is eligible for membership. Membership in the Facility includes a members’ right to use the Facility’s services in accordance with these Terms & Conditions and Rules & Regulations which may be amended from time to time. Membership does not confer any authority in the management of the Facility, or any interest in the property or assets of the Facility.

Memberships are non-transferable.

Membership Dues and Charges

Your membership in the Facility renews automatically each year for another full year. Membership constitutes a contractual commitment to pay Facility dues for 12 consecutive months. Withdrawals from the Facility, except for the detailed reasons listed under “Rights to Premature Cancellation” will not relieve a member from fulfilling his/her annual obligation. Written notice of intent to cancel membership by either party is required at least thirty days prior to the anniversary date. Cancellation requests will also be granted throughout a grace period that extends up to three business days following the anniversary date listed on this agreement. This notice must be dated, signed and sent certified mail, or hand delivered. Cancellation will then become effective on your anniversary date.

A new enrollment fee is charged for members coming back after 30 days of cancellation.

Membership Category Changes

A member in good standing may add a spouse or family member to their membership at any time. Such a change in category shall constitute an automatic yearly renewal of his/her membership which will alter their anniversary date accordingly. A member in good standing may remove a spouse or family member upon receipt of a request thirty days prior to their anniversary date only.

Facility Dues

Dues may increase from time to time. You’ll be notified at least sixty days prior to any increase in Facility dues. Dues are not prorated during times when the Facility is repairing or renovating any of its facilities. Membership is a one year automatically renewing agreement, payable monthly through debit or credit card.

Revision/Changes

Membership enrollment fees, program, service and product charges are subject to change without notice.

Payment Policies

A one-time enrollment fee is required at the time of joining, and monthly dues are collected on the 15th of each month. Monthly payments delivered in person prior to the 15th of each month will negate the automatic credit card debit for the following month. Fees for programs, services and products may be paid for with cash, check or credit card. Products are subject to Indiana sales tax.

Damages

Excluding ordinary wear and tear, willfully causing damage to Facility property and/or the property of other members and their guests becomes the financial obligation of the one who caused the damage.

Suspension/Termination

We may terminate any membership by written notice to the last address shown on our records. A terminated member will remain liable for all dues and other charges incurred until their membership anniversary date.

Facility use is available only to members in good standing, who have no outstanding dues or charges over ninety days old, and no reports of misconduct. The facility retains the right to maintain confidential copies of personal data on file.

Changes to this Membership Agreement

The Facility’s membership application and agreement, rules and regulations, Facility policies, and terms and conditions of Facility membership are the entire agreement between the Facility and the member. Any changes to these documents must in writing and signed by an authorized officer of the Facility. In the event any part of these agreements are found in court to be invalid or unenforceable, such part shall be deemed stricken and the remainder of the documents shall remain in full force and effect. Failure to abide by these documents may result in termination of membership.

Freezes & Cancellations

Freezes

Going out of town for a while? Members may request a temporary “freeze,” which suspends regular dues for a minimum of one month, but not longer than six, under the following circumstances:

  • The member’s account is paid up to date,
  • A freeze request form is signed and on file in the Membership Office, and
  • A $5/month maintenance fee per account is paid.

When a membership is placed on freeze, all accompanying members on the account are frozen. Freezes start at the beginning of a calendar month and end on the last day of a calendar month only.

The membership anniversary date is extended by the number of months the account is on freeze. Unsure of your anniversary date? Contact the Membership Office.

Consumer Rights to Cancellation

You may cancel this agreement without penalty or further obligation within three business days from your joining date. Your notice must be in writing, signed by you, and sent to the Facility by certified or registered mail, or hand delivered.

Rights to Premature Cancellation

You may also cancel this agreement for any of the reasons below. Additionally, you have the right to a prorated refund of monthly dues in the event that you paid your annual membership in full and cancelled prematurely for one of the following reasons.

  1. A written order from a medical doctor that says you cannot physically receive our services because of a significant physical disability for a period longer than three months. Thirty days’ written notice from both the physician and member is required.
  2. You move more than 25 miles from the Facility and we can’t secure membership privileges at another BHF facility. Proof of new residency is required as part of your thirty day written notice.
  3. Upon death, your estate shall be relieved of any further obligation for payment under the contract not then due or owing.
  4. If services cease to be offered as stated in the agreement.

Premature cancellation under items one and two requires submission of thirty days’ written notice and will become effective on the last day of the month following the month in which the thirty day notice is received. Cancellation notification must be sent to the Facility by certified or registered mail or hand delivered.

Cessation of Services

In the event that the facility relocates or closes, the Facility will be obligated to find a substantially similar Facility which will assume the membership agreements or to provide member with a prorated refund for the portion of services not received.

Membership Billing

Dues and authorized member charges are collected electronically on the 15th of each month, and no later than the 18th (if the 15th falls on a weekend), unless previously paid by other means. BHF reserves the right to cancel membership if payments are not made when due.

If any amount does not agree with your records, please notify BHF immediately. Any discrepancies discovered after payment of a month’s dues will be adjusted on the next scheduled draft date.

Outstanding Balances

Accounts with unpaid balances are delinquent after 90 days and members’ accounts become inactive.   To re-activate membership, you must pay the outstanding balance, complete new membership paperwork and pay any necessary enrollment or monthly dues.

Services & Amenities

Your comfort is important to us. We strive to provide an environment that supports the important work you’re doing to maintain and improve your health. From additional cost services like massage, to smaller, convenience items like our complimentary towel service, our goal is to make your goals more accessible.

Lockers/Locker Rentals

Use an available locker for day use whenever you like, at no charge.

For overnight storage of personal belongings, consider renting a locker. Renters in South Bend receive complimentary laundry service.

Items stored overnight in unrented lockers will be removed and placed in lost and found. All unclaimed items will be donated to a local charity after three months.

BHF is not responsible for any lost or stolen items. All items MUST be locked in a locker.

Towels

We provide large and small towels for your convenience, laundering hundreds of towels every week. We’re happy to offer this service, and encourage you to take only what you need to help us reduce the significant environmental impact of our towel operation. Please return all towels in carts or bins provided.

Massages

Massage therapy, offered at both facilities at an additional cost, is provided by highly trained and licensed therapists. A variety of massage types are available including deep tissue, Swedish and pregnancy. Contact the Welcome Desk for pricing and scheduling.

Best Medicine Programs

Exercise is recommended, and often therapeutic, for many issues. Our Best Medicine Programs are provided free of charge to active members who have been diagnosed with one or more of the following: Parkinson’s disease, arthritis, neurological disease, cardiovascular disease, peripheral artery disease, cancer, down syndrome, autism, weight management and more.  Simply present a diagnosis from your physician in order to enroll on a first come, first serve basis. For more information about our Best Medicine classes, CLICK HERE

Classes are held twice a week for six weeks followed by one off week. Specific assessments are provided before and after class start dates.

*Note: Members in our cancer program must be a patient of the Beacon Health System to enroll in the class. Classes are held off site at Memorial Hospital.

Group Fitness Classes

Over a hundred group fitness classes are offered weekly at both BHF facilities as part of your membership. Class schedules are available around the facility and online. We offer a wide range of classes to accommodate various fitness levels and special health needs. Reservations are required for Xcelerate, our indoor cycling classes.

Click here to view Group Fitness Classes

Our Group Fitness Schedule is revisited quarterly, and adjustments are made to continue to offer the best possible schedule to meet our members’ needs.

Pure Pilates Training

Pure Pilates Training can be added to your membership for $50 a month, and offers you unlimited access to a huge range of specialty classes, such as barre, Pilates reformer, Pilates chair, and more. No long-term commitment required. Registration is available online, and all class cancellations should be made one hour prior to the scheduled class in order to avoid a no-show charge.

Click here to view Pure Pilates Training Schedule

Interested in becoming a Pure Pilates Training Member?  Contact Del Stukel at gro.metsyshtlaehnocaeb@lekutSE to get a contract and start the month-to-month membership.

Beacon Sports Performance

Want to train like an athlete? Our sports performance coaches provide adult, youth, high school, and team training programs. Beacon’s Youth Performance Program trains athletes in every sport from ages 10 to 14. Athletes of any skill level can realize their full potential through advanced training programs in our climate-controlled facility. Each 60-minute session, provided at additional cost, will introduce the principles of muscular movement patterns and thoroughly educate young athletes.

Click here to learn more

Youth Activity Studio (babysitting)

This service provides parents with young children an opportunity to exercise with the knowledge that their children are being well taken care of nearby. Children between the ages of six weeks and 12 years can spend up to two hours in the Youth Activities Studio per visit.

Fees are charged directly to your BHF club account for monthly unlimited childcare. If you plan to bring your child only once or twice per month then feel free to purchase a punch card, good for six visits.

The Youth Activity Studio is a nut free zone and outside food is not permitted.

*Available in Granger and Elkhart

Hours

Monday – Thursday, 7:30am – 7:30pm
Friday, 7:30am – 3:30pm
Saturday, 8:00am – Noon

Policies & Etiquette – General

Alcohol, Smoking and Drug Policy

No alcoholic beverages or illegal drugs are allowed on any BHF property. Use or possession of either on BHF property will result in member termination.

Beacon Health System and BHF are nicotine-free environments. Smoking, use of tobacco and e-cigarettes are prohibited on all BHF campuses.

Weapons

Consistent with Beacon Health System’s policy, guns, knives and other weapons are not allowed on the premises.

Solicitation Policy

No solicitation or promotion of products, services, or events is permitted on the premises without prior written approval from Beacon Health System.

Attire

For your comfort and safety, all members are expected to wear workout attire appropriate for exercise. Rubber-soled tennis or athletic shoes are required at all times. Sandals, open-toes shoes and boots are not allowed on the exercise floor.

Cleats are only permitted in the cycling studio, and may not be worn in other areas of the facilities. We ask that cycling participants wear soft-toed shoes into the Facility and only change into cleats when they enter the cycling studio.

Clothing with offensive language/designs/pictures is not permitted. Management reserves the right to determine whether a member’s clothing is acceptable, and may require that a member change clothes or leave the Facility. Swimmers must towel off prior to entering the locker rooms and wear shirts and shoes before entering the lobby or fitness area. Swimsuits are not permitted in any exercise area other than the pool or sauna. Swimwear in the whirlpool is required, and either swimwear or a towel in the sauna.  Thong-style swimsuits are not permitted.

Video Security Cameras

Video security cameras are used in our Facilities.  Video surveillance is not used in the showers, bathroom stalls, locker areas or changing areas.

Cell Phones & Cameras

Please respect other members by limiting your cell phone usage to the main lobby areas only.  Photos and videos are not permitted on BHF properties without advanced management approval.

Conduct

Respect for the environment and our members is critical. Harassment of fellow members, guest or staff, either verbally or physically is not permitted. This may include verbal abuse, use of profanity or other abusive language, intimidation, staring at or following another person within the facility, sexual harassment or harassment on the account of race, religion, ethnic background, gender or sexual orientation. Disrespectful and inappropriate conduct, behavior and/or other actions that negatively impact our guest, staff or other members will not be tolerated and may result in ejection from the facility and/or revocation of membership. Indecent exposure, voyeurism, exhibitionism, or other lewd and lascivious acts are prohibited by law. Any criticism regarding guests, other members, or staff must be relayed to the management in private.

Member Feedback

Your opinion matters. When you have a suggestion, compliment, comment or concern about the Facility or programs, tell us immediately by completing a comment card and dropping it in one of the suggestion boxes located at the Welcome Desk. In addition, we routinely send out email surveys to our members and we hope you’ll take a moment to share your thoughts with us.  We want to understand your needs and suggestions to continually improve the facility.

Lost & Found

BHF is not responsible for lost or stolen items belonging to members or their guests. Valuables should be stored in a locked locker. Lost items are held for one month and then donated to a local charity. BHF is not permitted to hold members’ personal items (keys, phones, etc.). Day use lockers are available for all members and guests.

If you believe you might have lost something in one of our Facilities, please notify the Welcome Desk and they’ll check our Lost & Found for you.

Safety & First Aid

Members and guests should observe all posted signs and use caution while exercising. First Aid kits and AED machines are available in the Facility.

BHF staff does not carry nor administer any type of medication, including over the counter medications such as ibuprofen or acetaminophen.

In the event of an emergency, EMS is contacted. If you have or see a life threatening emergency, please dial 911 and notify a BHF staff member immediately.

Policies & Etiquette – Group Fitness

Group Fitness is an option for all BHF members and creates a lot of energy and direction to your workouts.  The group setting has the social component along with being led by certified and experienced instructors.

  • Membership includes complimentary access to all group exercise classes
  • BHF reserves the right to limit class size to ensure a safe environment and a quality experience for participants
  • Advanced registration is required for some classes, such as Xcelerate. Members can register online using the Member Login portal or the Beacon Health & Fitness app.
  • Please allow class participants time to exit before entering for a new class
  • Members are not permitted to use the stereo equipment in group exercise studios outside of class times
  • Please wipe down any equipment you use during class, including mats
  • Classes and schedules are subject to change and cancellation
  • Only instructors should adjust the lights, temperature and music

Policies & Etiquette – Fitness Area

Beacon Health & Fitness fitness area is always staffed by a fitness specialist that can answer questions about BHF services and/or assist with questions you may have about your program or goals.

Members are not permitted to lead or instruct exercise sessions with other members in or outside Beacon Health & Fitness facilities. If members need assistance, please locate our Fitness Specialists on the floor or at the Fitness Desk.

Guidelines for a pleasant fitness experience:

  • Food and open containers are not allowed in the workout areas. Water bottles with lids are acceptable.
  • Personal exercise circuits can only be set up in group exercise rooms when not in use.
  • Please allow other members to “work in” when performing multiple sets on strength training equipment.
  • Members may not lead exercise information sessions in the facility; find our fitness specialists to assist with your questions.
  • Please take conversations to the lounge or track areas to avoid other members having to wait for their turn.
  • Limit cell phone usage to the track or lounge area; respect other members.
  • There is no “holding machines” for buddies or personal training clients; equipment is used on a first come, first serve basis.
  • All equipment must be returned to its appropriate storage area after use.
  • Please re-rack your weights.
  • Group exercise equipment must remain in studios.
  • Because perfumes and colognes often become stronger as the wearer’s body temperature increases, please refrain from wearing fragrance. Perfumes are not to be sprayed in group exercise studios or on the gym floor.
  • To avoid injury, we recommend you use a spotter when training with free weights.
  • Weights are not to be dropped or thrown. Raise and lower weights in a controlled manner.
  • Refrain from yelling, using profanity, banging weights and making loud sounds.
  • Keep towels away from moving parts of machines.
  • Members must provide their own headphones TV, music and internet listening on equipment. Headphones must be used with all personal portable music devices.
  • Report any injuries or equipment problems to the BHF staff immediately.
  • Members may not bring in personal exercise equipment of any type except for yoga and/or fitness mats.
  • Please lock gym bags and valuables in a locker.
  • Racquetball and basketball courts are available at our South Bend location and may be reserved at the Fitness Desk.

Policies & Etiquette – Locker Rooms

Locker rooms have showers, lockers, vanity areas and private changing areas.

  • Secure and lock your valuables. BHF is not responsible for lost or stolen items.
  • BHF staff are not permitted to hold keys, purses, phones or other personal items.
  • Day-use lockers are complementary. If you use a day-use locker, please take your personal items home when you leave each day. Any items left in a day-use locker overnight will be removed, and the items placed in lost and found.
  • Permanent lockers are available for monthly rental on a limited basis. Please inquire at the Welcome Desk.
  • Swimwear is required in the whirlpool and lap pool. Swimwear or coverage with a towel is required in the sauna (South Bend).
  • Photography and video by anyone other than a Beacon Health & Fitness designee is strictly prohibited.  No photography or video is permitted in any locker room or restroom areas.

Policies & Etiquette – Whirlpool, Sauna

  • A dry sauna is available in the men’s and women’s locker room at our South Bend location.
  • Sauna and whirlpool users must be at least16 years of age.
  • Shaving, shampooing, grooming/cleansing is prohibited in the pool, whirlpool and sauna.
  • Do not apply oils or lotions prior to or while using any pools.
  • Bandages may not be worn in pools or whirlpools. Do not enter any wet area (pool, whirlpool or sauna) with open sores, rashes, or if you have a contagious illness.
  • If you have high blood pressure, heart problems or another condition aggravated by heat, consult your physician before using the whirlpool or sauna.
  • Swimwear is required in the whirlpool. Swimwear or towel coverage is required in the sauna.
  • Exercising is not allowed in the sauna or whirlpool.
  • Do not put fluids on the rocks in the sauna.
  • Whirlpool temperature is 102 to 104 degrees F.
  • Limit usage to 15 minutes.
  • A full body, soapy shower is required by Indiana Code prior to entering the whirlpool, including after using the sauna, as well as the lap pool.

Policies & Etiquette – Pools

Both BHF lap pools are four lanes, 25 meters long and have a temperature maintained at approximately 82 degrees. Due to the volume of users, it is frequently necessary to share lanes in the pool. During aquatic classes, some or all lanes will be closed to accommodate class participants. Please refer to the BHF group exercise schedule.

  • THERE IS NO LIFEGUARD ON DUTY AT THE GRANGER AND SOUTH BEND POOLS. The Elkhart Health & Aquatics center does have lifeguards on duty.
  • Towel off prior to leaving the pool/wet areas.
  • A full body, soapy shower is required prior to entering any of the pool areas. This is a Health Department regulation.
  • Bathing suits are required (no thong swim wear).
  • Personal belongings that are brought in the pool areas shall be contained in a gym bag or other suitable carrier.
  • No food, gum or drinks are allowed in the pool area except for water in plastic containers. No glass containers of any kind are permitted in the wet areas.
  • For your safety, please do not run on the pool deck or participate in horseplay in or around the pool. Diving is not allowed under any circumstances.
  • Hanging on lane lines is not allowed.
  • Adjusting or removing lane lines is not allowed.
  • Bandages may not be worn in pools or whirlpools. Do not enter any wet area (pool, whirlpool or sauna) with open sores, rashes or if you have a contagious illness.
  • Equipment is for exercise purposes only. Please return equipment to designated area after use.
  • Lap Pool Lift in South Bend (300lb maximum)/Therapy Pool Lift (250lb maximum).
  • Must be 14 years of age to swim without adult supervision.

Policies & Etiquette – Lap Swimming

  • Lanes are large enough to accommodate multiple lap swimmers. Circle swim when two or more swimmers are sharing a lane. Stay to the right in the lane and swim counterclockwise.
  • Lap swimmers must share lanes when inadequate lanes are available.
  • Swimmers entering a lane should inform others that they are entering. Do so by dangling a foot or placing a kickboard in at the end of the lane to get swimmers’ attention.
  • Swimmers are not allowed to swim in a lane being used for a class.
  • Rest on right side and allow others in your lane to swim through.
  • When trying to pass, offer ONE touch on the feet of the person ahead of you to notify them of your intent to pass.
  • Always allow other lap swimmers to join your lane in order to accommodate multiple swimmers in each lane.
  • If not swimming, please conduct your exercise (walking, etc.) outside of the lanes or in the area closest to the stairs when all lanes are full.
  • Do not disturb the lap swimmers by pushing on the lane lines.

Policies & Etiquette – Massage

Massage therapy, which may contribute to workout recovery and optimization, is offered to members and non-members as an extra fee service. Please see the Welcome Desk for pricing and to schedule an appointment.

  • Massages are available by appointment
  • BHF does not provide massages to minors under the age of 13.
  • A parent/guardian of any child under 18 must sign a liability form the day of the massage appointment in the presence of a BHF staff member.

Policies & Etiquette – Pure Pilates Training

Pure Pilates Training is offered to members as an additional fee.

  • Registrations for sessions are completed online starting at 7:00am, 7 days prior to the scheduled class.
  • Please be ready to begin each class at the scheduled time. Sessions will not be extended for late arrivals.
  • Pure Pilates Training will be charged monthly directly to your membership account; and billed on the 15th of the month (same as dues).
  • Pure Pilates Training is non-refundable and non-transferable.
  • Class changes to the Pure Pilates Training schedule may be made monthly; schedules are available online.
  • Pure Pilates Training is a continuous monthly charge, and remains in effect until a BHF cancellation form is completed.

Policies & Etiquette – Sports Performance

Sports Performance is offered to members at an additional fee. Adult, Youth, High School Performance Programs and Team Training are offered.

  • Individuals 10 years of age or older, of proven financial responsibility, are eligible for membership.
  • Memberships are nontransferable.
  • You may cancel the agreement without any penalty or further obligation within three business days from your joining date. The notice of cancellation must be in writing, signed by you, and sent to the facility by mail or hand delivered.
  • Rights to premature cancellation:
    • If, upon medical doctor’s written order, you cannot physically receive the services because of significant physical disability for a period in excess of three months. Thirty days written notice is required from your physician and you.
    • If you move residence more than 25 miles from the Facility. Proof of new residency as part of your thirty day notice.
    • Upon death, your estate shall be relieved of any further obligation for payment under the contract not then due and owing.
  • If the services cease to be offered as stated in the agreement.
  • A member in good standing may add a spouse or family member to their individual membership at any time thus altering their membership category. You may also remove a family member upon receipt of a request of thirty days written notice.
  • Members will be required to pay the appropriate monthly dues which will be collected on the 15th of each month. Monthly payments delivered in person prior to the fifteenth 15th of each month will negate the automatic credit card debit for the following month. Fees for programs, services and products may be paid for with cash, check or credit card. Products are subject to sales tax.
  • Members are responsible for any damage to facility property and/or property of other members and their guests caused by themselves or their guests, except that due to ordinary wear or usage.
  • Members may request a temporary “freeze” on their account. Memberships may be “frozen” and dues suspended for a minimum of one month, but not to exceed six months, provided the following conditions are met:
    • The member’s account is paid up to date.
    • A Freeze Request Form is signed and on file in the Membership Office.
    • There is a $5/month maintenance fee per account.

Policies & Etiquette – Babysitting

Our service provides parents with young children an opportunity to exercise knowing their children are being cared for. Children must be between the ages of six weeks and 12 years old. The maximum time any child can be in the Babysitting Room is two hours.

  • For your child’s safety, BHF must have a registration form completed on the first visit for each child using the Babysitting service. Each parent/legal guardian will sign his or her child in and out each visit. Children must be signed in and out by the same person unless staff is notified otherwise.
  • Parents must remain on the premises in case of an emergency.
  • Raisins and/or wheat crackers are provided if your child would like a snack. Parents can bring peanut-free snacks that are easy to eat (finger food) and don’t require refrigeration or heating. If your child brings a drink, please make sure there is a lid on the cup. Bottles are welcome as long as they do not need to be heated or refrigerated, and have been prepared ahead of time. Please let the babysitting attendant know if your child needs a bottle and/or has any food allergies.
  • As advised by Dr. Michael Messmer, Medical Director, please avoid bringing your child(ren) in to the facility if any of the following symptoms exist:
    • Fever over 100.5F
    • Nausea or vomiting within the last 48 hours
    • Yellow, green or thick nasal drainage (clear drainage is less worrisome)
    • Rashes
    • Pink eye with less than 48 hours of antibiotics
    • Strep throat with less than 3 days of antibiotics
    • Uncontrolled seizure activity
    • Diabetes requiring insulin to be administered
    • Any condition deemed by staff, management or medical director as:
    • Potentially harmful to the child’s well-being or to others
    • Any condition the staff feels uncomfortable or unprepared to handle
  • Children should arrive in a clean diaper or training pants before they visit the Babysitting room and extra should be supplied by the parent/guardian.
  • It may take a few visits before your child is comfortable staying in the Babysitting room. We will try our best to make this transition as stress free as possible. If a staff member is unable to comfort a crying child, the parent/guardian will be notified and expected to assist BHF staff. If the parent is called back to babysitting more than once, the parent will be asked to have the child removed for the day.
  • Inappropriate behavior such as biting, kicking, and hitting will result in parent notification and possible loss of babysitting privileges until the behavior is under control. Please assist staff with any behavior problems.
  • Youth Activity Center Restroom procedure
    • Staff is not responsible to potty-train children
    • If independent, staff does not supervise children while using restroom
    • If assistance is needed, staff will assist children with restroom needs
    • Porthole is installed on stall doors for safety purposes in case child locks his/her self in stall
    • All children must wash hands prior to exiting restroom
About admin