be_ixf;ym_202009 d_23; ct_100

Beacon is Open and Ready to Serve

Last modified: June 23, 2020

Beacon is here to help you. We have temporarily expanded hours to weekends and evenings in some areas. Call your Beacon doctor’s office or hospital for updates on hours, new safety procedures or other instructions. All Beacon hospitals continue to have visitor restrictions in place.

Our enhanced safety measures for patients and staff include, but are not limited to:

  • Symptom screenings for all individuals
  • Masks for all individuals; patients may wear their own or wear one that we provide
  • Limited number of patients and staggered appointments
  • Ensuring physical distancing standards
  • Disinfection of equipment and contact surface areas in-between patients
  • Extra cleaning of common areas and surfaces, including waiting areas

What Beacon Services are Open at this time?

Beacon services are fully open* and our expert teams are ready to serve you safely. Find a location for hours of operation.
*At this time, hospital valet services remain closed.

Frequently Asked Questions

What Beacon Services are Open at this time?

Beacon services are fully open* and our expert teams are ready to serve you safely. Find a location for hours of operation.
*At this time, hospital valet services remain closed.

Is Beacon Health System open and taking appointments?

Yes, we are open and ready to serve. Our hospitals – Beacon Children’s Hospital, Beacon Granger Hospital, Community Hospital of Bremen, Elkhart General Hospital, Epworth Hospital, and Memorial Hospital – remain open 24/7 with highly skilled teams to care for you and your family.

Outpatient appointments are also available at our 70+ Beacon Medical Group locations and Beacon outpatient departments. Please call your physician for more information.

What precautions have the offices taken?

Our enhanced safety measures for patients and staff include, but are not limited to:

  • Symptom screenings for all individuals
  • Masks for all individuals; patients may wear their own or wear one that we provide
  • Limited number of patients and staggered appointments
  • Ensuring physical distancing standards
  • Disinfection of equipment and contact surface areas in-between patients
  • Extra cleaning of common areas and surfaces, including waiting areas

How do I get an appointment?

Patients may call a Beacon Medical Group office to schedule an in-office appointment to schedule an in-office or a telehealth appointment, if appropriate for your needs. Many of our Beacon Medical Group doctors now offer video visits, so you can see your doctor from the comfort of home using your smartphone or computer. Many of our patients are now choosing this convenient option.

Do I need to come into the office to get care?

Please call a Beacon Medical Group office to learn if an online video visit may be right for your needs. Many of our Beacon Medical Group doctors now offer video visits, so you can see your doctor from the comfort of home using your smartphone or computer.

Can I see a doctor with a video visit/telehealth?

Yes, if appropriate for your needs, you may call your Beacon Medical Group doctor’s office to schedule an online video visit – telehealth appointment. You can see your doctor from the comfort of home using your smartphone or computer. Many of our patients are now choosing this convenient option.

What precautions do I need to take when I come for an appointment?

Please be aware that Beacon Health System offices are following enhanced safety measures. Individuals coming for an appointment will receive a symptom screening. Patients may wear their own masks or one that we provide. Social distancing standards are in effect for all offices. Our team will let you know if you need to follow other specific precautions or instructions prior to your visit.

What social distancing measures are being taken in the waiting rooms?

Waiting room seating is spaced to maintain physical distance between individuals. Or, patients may choose to wait outside or in their car if medically able.

Or, call a Beacon Medical Group office to learn if an online video visit through Beacon Connected Care may be right for your needs. Many of our Beacon Medical Group doctors now offer video visits, so you can see your doctor from the comfort of home using your smartphone or computer.

I’m over 65 — should I stay home?

It’s important for you to continue to receive care, even during this time. At Beacon, we are doing everything we can to provide the safest possible environment for everyone.

Please call your Beacon Medical Group provider regarding your specific health needs. Your provider may schedule you for an in-office appointment or, if appropriate for your needs, an online video visit through Beacon Connected Care. Many Beacon Medical Group doctors now offer video visits, so you can see your doctor from the comfort of home using your smartphone or computer. Many of our patients are now choosing this convenient option.

How do appointments work during travel restrictions or shelter-in-place orders?

In general, essential travel includes going to and from a doctor’s office, traveling for emergencies and picking up a prescription. Call your Beacon Medical Group provider if you have questions about an upcoming appointment, to schedule an in-office visit or to schedule an online video visit through Beacon Connected Care.

If I need primary care or have a minor illness, what is my best option for receiving care?

For primary care or a minor illness, call your Beacon Medical Group provider for guidance on your specific health needs. If you don’t have a doctor, our MedPoint Urgent Care locations remain open and are caring for patients for minor health concerns such as allergies, rash, stomach flu, pink eye and more. If you believe your condition is life threatening, call 9-1-1 or visit the nearest Emergency Room.

For anyone with a minor health concern that does NOT include a fever, cough, sore throat or other respiratory symptoms:

  • After check in patients may return to wait in their vehicle until we are ready to call them back to the exam room.
  • Patients’ family members, drivers or friends should wait in the vehicle to minimize visitors in our reception areas.
    • A parent may accompany a minor patient under age 18.
    • Patients with children who cannot wait in a car alone will be asked to return to their car until the patient is called back.

If you are experiencing symptoms of Coronavirus including a fever, cough, shortness of breath, repeated shaking with chills, muscle pain, headache, sore throat or other respiratory symptoms, new loss of taste or smell, call the AnswerLine at 855.523.2225 from 8am-8pm. You will be guided to the next best step(s) based on your situation. If you are having problems breathing or your symptoms are life-threatening, call 911 immediately.

I had an appointment that was cancelled during April or March — how do I get rescheduled?

Call your Beacon Medical Group provider to have your appointment rescheduled. Your provider may schedule you for an in-office appointment or, if appropriate for your needs, an online video visit through Beacon Connected Care.

I had a surgery that was cancelled during April or March — how do I get that rescheduled?

Call your surgeon’s office for guidance on rescheduling your surgery.

Will my surgeon call me before my procedure and let me know what I need to do?

Yes, your surgeon’s office will call you before your surgery or procedure and let you know what to expect during your hospital stay. You also will receive information about any tests you might need, including a COVID-19 screening. Your surgeon’s office staff will call you with your results prior to your surgery or procedure.

Will I need to have COVID-19 testing before my procedure?

Yes, you will need COVID-19 testing three to five days before your procedure. Here are the steps:

  • Your doctor may give you a prescription for the lab order, call in the order for you, fax it, or enter it into our electronic health record. Testing is done at our curbside testing sites. Locations and times for testing sites are available at beacon.health/getscreened
  • After your test, you must minimize potential exposure to COVID-19 by staying at home if possible, practicing social distancing, avoiding people who are ill, and wearing a mask while in public settings.
  • A healthcare professional will notify you about your test results.

Can I bring someone with me for my procedure?

Yes, you may bring one visitor with you. Here are some things to keep in mind:

  • Both of you will be screened at the front door of the main lobby for cough, fever, shortness of breath, sneezing and congestion, loss of smell, and body aches.
  • You and your visitor will receive a surgical mask to wear.
  • During registration, you will receive guidance to maintain social distancing.
  • Your visitor will be allowed to stay with you until your procedure is done and your doctor has talked with you. Your visitor will not be allowed to go to the unit if you are admitted.
  • Our waiting rooms are set up to provide social distancing.

If I am experiencing COVID-19 symptoms, where should I go to get care?

If you are having problems breathing or your symptoms are life-threatening, call 911 immediately.

If you are experiencing symptoms of Coronavirus including a fever, cough, shortness of breath, repeated shaking with chills, muscle pain, headache, sore throat or other respiratory symptoms, new loss of taste or smell, call the AnswerLine at 855.523.2225 from 8am-8pm. You will be guided to the next best step(s) based on your situation.

You may also call your doctor’s office directly. Call volumes may be up, so we appreciate your patience in advance. Your physician will ask you a few screening questions. Depending on your answers, you may be referred to a testing site or follow self-quarantine measures.

Information from the CDC about Coronavirus symptoms, testing, precautions and more can be found on our COVID-19 website.

I have insurance questions — how can I get help?

Please let us know if we can help you understand your bill, navigate insurance questions or need assistance through CarePayment. Visit beaconhealthsystem.org/pay-your-bill or call:

I have family or loved ones in the hospital — can I visit them?

Visitation policies are now in effect for all Beacon locations:

  • A maximum of 2 visitors will be permitted at any one time for each patient who is not being treated for or who is under investigation for COVID-19.
  • Visitors must be 18 years of age or older and in good health. Visitors cannot be acutely ill and cannot be in quarantine or suspected of having COVID-19.
  • Visitors will be stopped for a screening questionnaire upon entry, but we are no longer taking temperatures at the door. Visitors should proceed directly to a patient’s room and minimize time in other areas of the hospital.
  • Visitors must wear a mask covering the mouth and nose at all times within the facility. If the visitor does not have a mask, one will be provided to them.
  • Visitors should wash their hands and use hand cleanser frequently while visiting. If needed, personal protective equipment (PPE) will be provided to the visitor.
  • Certain units and departments may have more restrictive visitor guidelines. Emergency Departments may not be able to accommodate visitors for most patients.
  • Visitation may be delayed or not permitted if it is felt to put the health of a patient, associate, provider, or visitor at undue risk.
  • Visiting hours for facilities and units will be in effect.

We encourage family and friends to connect with hospitalized loved ones using digital and video options such as texting, instant messaging, FaceTime, Skype or Google Duo.