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A Healthier Tomorrow Begins with You

Last modified: October 20, 2020

To ensure our hospital teams can continue to care for every patient who comes to us, we all need to work together to help stop the spread of COVID-19.

Please help by wearing masks, handwashing, maintaining social distancing, avoiding large indoor gatherings, as well as quarantining if you are exposed to the virus.

Beacon is committed to provide the care you and your family need. Thank you for doing your part to keep all of us healthy.

To ensure your safety and the safety of our patients, all Beacon hospitals continue to have visitor restrictions in place. For more questions regarding our COVID-19 protocols, refer to our frequently asked questions.

Our enhanced safety measures for patients and staff include, but are not limited to:

  • Symptom screenings for all individuals
  • Disposable paper surgical masks will be provided to patients, visitors, associates and providers
  • Limited number of patients and staggered appointments
  • Ensuring physical distancing standards
  • Disinfection of equipment and contact surface areas in-between patients
  • Extra cleaning of common areas and surfaces, including waiting areas

Frequently Asked Questions

Is Beacon Health System open and taking appointments?

Yes, we are open and ready to serve. Our hospitals – Beacon Children’s Hospital, Beacon Granger Hospital, Community Hospital of Bremen, Elkhart General Hospital, Epworth Hospital, and Memorial Hospital – remain open 24/7 with highly skilled teams to care for you and your family.

Outpatient appointments are also available at our 70+ Beacon Medical Group locations, MedPoint Urgent Care locations and Beacon outpatient departments. Please call your physician for more information.

What precautions have the offices taken?

Our enhanced safety measures for patients and staff include, but are not limited to:

  • Symptom screenings for all individuals
  • Disposable paper surgical masks will be provided to patients, visitors, associates and providers
  • Limited number of patients and staggered appointments
  • Ensuring physical distancing standards
  • Disinfection of equipment and contact surface areas in-between patients
  • Extra cleaning of common areas and surfaces, including waiting areas

How do I get an appointment?

Patients may call a Beacon Medical Group office to schedule an in-office appointment to schedule an in-office or a telehealth appointment, if appropriate for your needs. Many of our Beacon Medical Group doctors now offer video visits, so you can see your doctor from the comfort of home using your smartphone or computer. Many of our patients are now choosing this convenient option.

If you don’t have a doctor, our MedPoint Urgent Care locations remain open and are caring for patients for minor health concerns such as allergies, cough, flu, lacerations, rash, stomach flu, pink eye and more. If you believe your condition is life threatening, call 9-1-1 or visit the nearest Emergency Room.

Do I need to come into the office to get care?

Please call a Beacon Medical Group office to learn if an online video visit may be right for your needs. Many of our Beacon Medical Group doctors now offer video visits, so you can see your doctor from the comfort of home using your smartphone or computer.

Can I bring someone with me to my appointment?

Beacon Medical Group visitor restrictions are now in effect for all locations. No visitors will be permitted except the following:

  • Parent and/or caregiver and/or siblings may accompany their child on a pediatric visit.
  • For an outpatient procedure, only one person can accompany the patient. This person should be the driver.

*Policies may vary by location. Please call your doctor’s office directly

Can I see a doctor with a video visit/telehealth?

Yes, if appropriate for your needs, you may call your Beacon Medical Group doctor’s office to schedule an online video visit – telehealth appointment. You can see your doctor from the comfort of home using your smartphone or computer. Many of our patients are now choosing this convenient option.

What precautions do I need to take when I come for an appointment?

Please be aware that Beacon Health System offices are following enhanced safety measures. Individuals coming for an appointment will receive a symptom screening. Patients will be provided with a disposable paper surgical mask to wear. Social distancing standards are in effect for all offices. Our team will let you know if you need to follow other specific precautions or instructions prior to your visit.

What social distancing measures are being taken in the waiting rooms?

Waiting room seating is spaced to maintain physical distance between individuals. Or, patients may choose to wait outside or in their car if medically able.

Or, call a Beacon Medical Group office to learn if an online video visit through Beacon Connected Care may be right for your needs. Many of our Beacon Medical Group doctors now offer video visits, so you can see your doctor from the comfort of home using your smartphone or computer.

I’m over 65 — should I stay home?

It’s important for you to continue to receive care, even during this time. At Beacon, we are doing everything we can to provide the safest possible environment for everyone.

Please call your Beacon Medical Group provider regarding your specific health needs. Your provider may schedule you for an in-office appointment or, if appropriate for your needs, an online video visit through Beacon Connected Care. Many Beacon Medical Group doctors now offer video visits, so you can see your doctor from the comfort of home using your smartphone or computer. Many of our patients are now choosing this convenient option.

How do appointments work during travel restrictions or shelter-in-place orders?

In general, essential travel includes going to and from a doctor’s office, traveling for emergencies and picking up a prescription. Call your Beacon Medical Group provider if you have questions about an upcoming appointment, to schedule an in-office visit or to schedule an online video visit through Beacon Connected Care.

If I need primary care or have a minor illness, what is my best option for receiving care?

For primary care or a minor illness, call your Beacon Medical Group provider for guidance on your specific health needs. If you don’t have a doctor, our MedPoint Urgent Care locations remain open and are caring for patients for minor health concerns such as allergies, cough, flu, lacerations, rash, stomach flu, pink eye and more. If you believe your condition is life threatening, call 9-1-1 or visit the nearest Emergency Room.

For anyone with a minor health concern that does NOT include a fever, cough, sore throat or other respiratory symptoms:

  • After check in patients may return to wait in their vehicle until we are ready to call them back to the exam room.
  • Patients’ family members, drivers or friends should wait in the vehicle to minimize visitors in our reception areas.
    • A parent may accompany a minor patient under age 18.
    • Patients with children who cannot wait in a car alone will be asked to return to their car until the patient is called back.

If you are experiencing symptoms of Coronavirus including – but not limited to – a fever, cough, shortness of breath, repeated shaking with chills, muscle pain, headache, sore throat or other respiratory symptoms, new loss of taste or smell, call the AnswerLine at 855.523.2225 from 8am-8pm. You will be guided to the next best step(s) based on your situation. If you are having problems breathing or your symptoms are life-threatening, call 911 immediately.

I had an appointment that was cancelled — how do I get rescheduled?

Call your Beacon Medical Group provider to have your appointment rescheduled. Your provider may schedule you for an in-office appointment or, if appropriate for your needs, an online video visit through Beacon Connected Care.

I had a surgery that was cancelled — how do I get that rescheduled?

Call your surgeon’s office for guidance on rescheduling your surgery.

Will my surgeon call me before my procedure and let me know what I need to do?

Yes, your surgeon’s office will call you before your surgery or procedure and let you know what to expect. You also will receive information about any tests you might need, including a COVID-19 screening. Your surgeon’s office staff will call you with your results prior to your surgery or procedure.

Will I need to have COVID-19 testing before my procedure?

Yes, you will need COVID-19 testing three to five days before your procedure. Here are the steps:

  • Your doctor may give you a prescription for the lab order, call in the order for you, fax it, or enter it into our electronic health record. Testing is done at our curbside testing sites. Locations and times for testing sites are available at beacon.health/getscreened
  • After your test, you must minimize potential exposure to COVID-19 by staying at home if possible, practicing social distancing, avoiding people who are ill, and wearing a mask while in public settings.
  • A healthcare professional will notify you about your test results.

Can I bring someone with me for my procedure?

Yes, you may bring one person to accompany you. Here are some things to keep in mind:

  • Both of you will be screened at the front door of the main lobby.
  • You and your visitor will receive a surgical mask to wear.
  • During registration, you will receive guidance to maintain social distancing.
  • Your visitor will be allowed to stay with you until your procedure is done and your doctor has talked with you. Your visitor will not be allowed to go to the unit if you are admitted.
  • Our waiting rooms are set up to provide social distancing.

If I am experiencing COVID-19 symptoms, where should I go to get care?

If you are having problems breathing or your symptoms are life-threatening, call 911 immediately.

If you are experiencing symptoms of Coronavirus including – but not limited to – a fever, cough, shortness of breath, repeated shaking with chills, muscle pain, headache, sore throat or other respiratory symptoms, new loss of taste or smell, call the AnswerLine at 855.523.2225 from 8am-8pm. You will be guided to the next best step(s) based on your situation.

You may also call your doctor’s office directly. Call volumes may be up, so we appreciate your patience in advance. Your physician will ask you a few screening questions. Depending on your answers, you may be referred to a testing site or follow self-quarantine measures.

Information from the CDC about Coronavirus symptoms, testing, precautions and more can be found on our COVID-19 website.

I have insurance questions — how can I get help?

Please let us know if we can help you understand your bill, navigate insurance questions or need assistance through CarePayment. Visit beaconhealthsystem.org/pay-your-bill or call:

Beacon Medical Group, Elkhart General Hospital and Memorial Hospital
574.285.4684 or 833.383.2820
Available Monday – Thursday: 8AM – 8PM and Friday: 8AM – 6PM Eastern

Community Hospital of Bremen
574.546.2211
Available Monday – Friday: 7AM – 5:30PM

I have family or loved ones in the hospital — can I visit them?

Visitation policies are now in effect for all Beacon locations. We encourage family and friends to connect with hospitalized loved ones using digital and video options such as texting, instant messaging, FaceTime, Skype or Google Duo.