During Your Visit

Visiting Hours

Rest is an important part of the healing process. Visiting hours allow time for rest and uninterrupted care. We prefer that there be no more than two visitors at any time during regular visiting hours. These times vary from unit to unit. Please refer to the table below for information regarding visiting hours for specific services.

  • Pediatrics/PICU – 11 a.m. to 8 p.m.
  • Childbirth Unit – 3 p.m. to 8 p.m.
  • High-Risk OB – 11 a.m. to 8 p.m.

Children/siblings may visit, except when restrictions apply. Children must be accompanied by an adult who is not the patient. To ensure the safety of comfort of our patients, children may not stay overnight.

Finding Your Way Inside the Hospital

The hospital is organized into different departments and treatment areas. Each elevator is given a different letter designation.  If you need help, please ask a staff member at the main entrance information desk, use one of the service phones, or ask any associate for help.

A free ‘people mover’ shuttle is available to transport visitors and patients on weekdays from 5 a.m. to 9 p.m., Saturdays from 8 a.m. to 6 p.m. and Sundays from 9 a.m. to 6 p.m.

Being Admitted

When you arrive at the hospital, please proceed to the Admitting Office, which is located inside the main lobby of Memorial Hospital. As art of the admission process we contact your insurance company to make sure your hospitalization is pre-approved. While pre-approval doesn’t guarantee payment, your insurance company or doctor’s office will notify you if there are any issues.

Language Interpreters

Interpreters are on site 24 hours a day, seven days a week for Spanish speakers. Interpretation is provided for other spoken languages and for American Sign Language via video connection. For more information, please call 574.647.6796.

Cottage Place Gift Shop

The Cottage Place Gift Shop is the perfect spot to find just what the doctor ordered; from flowers to balloons, to cards and baby gear. The gift shop offers unique gifts and items to help make your stay more comfortable.

Gift Shop Hours

Monday – Friday 8:30 a.m. to 8 p.m.

Saturday 11 a.m. to 3 p.m.

Sunday: 11 a.m. to 4 p.m.

Spiritual Care

An in-house chaplain serving all religious faiths (or individuals with no identified faith) is available to you and your family for prayer, consultation or other spiritual needs. Our chaplains are available to serve you through:

  • Visiting and prayer
  • Encouragement, comfort, companionship
  • Supportive listening and advocacy
  • Offering communion, baptism and anointing of the sick as well as other spiritual rituals
  • Discussing concerns about procedures or decisions
  • Bereavement services and support<

The Interfaith Chapel is available for quiet reflection and prayer. The chapel is located on the first floor of the hospital near the Cafeteria. Roman Catholic Mass takes place every Sunday at 9:30 a.m.; Mondays and Wednesdays at 7:30 a.m.

Our Masjid (Mosque) is open 24 hours daily for Muslim prayer. The Masjid is located on the first floor at the entranceway of the Memorial Medical Plaza and Heart & Vascular Center. Prayer service is scheduled the last Friday of the month.

Hospital Amenities

Free Wi-Fi

We offer free wireless Internet to you and your guests via the “Beacon Guest” connection.

Computers

Computers are available for your use at the Business Center near the ATM’s on the first floor.

ATMs, Mailboxes and Newspapers

These are located on the first floor across from the Cottage Place Gift Shop.

Dining Options

Cafe 615

Cafe 615 is located on the first floor just east of the ‘B’ elevators. Menu and salad bar items offer a wide variety of choices to accommodate nearly any palate, and our serving area is designed to ease traffic flow and help move busy people through their experience more efficiently. Options include: salad bar, hot meals, beverages, snacks, grab-and-go options, and desserts. The cafeteria is open daily from 6:30 a.m. to 6:30 p.m. with limited between-meal service.

SUBWAY®

SUBWAY, which is located inside Memorial’s cafeteria, offers fresh, made-to-order sub sandwiches and a variety of other flavorful, healthy foods.

Hours

Monday – Saturday 7 a.m. to 9 p.m.

Sunday 10 a.m. to 6:30 p.m.

The South Bend Chocolate Café

The Chocolate Café, which is located in the main lobby of Memorial Hospital, offers delicious sandwiches and beverages and a variety of chocolate gift ideas.

Hours

Monday – Friday 6 a.m. to 8 p.m.

Saturday 8 a.m. to 5 p.m.

Sunday 10 a.m. to 5 p.m.

Vending Options

Snacks and refreshments are also available in the Pantry Place. Take elevator B to the 2nd floor; Pantry Place is located just off the elevator near the dolphin statue.

Send a Patient Greeting Card

Whether you want to offer encouragement, a get-well card, a note of cheer or congratulations, we can help you make someone’s day a little brighter. Cards will be delivered Monday through Friday from 8 a.m. to 3 p.m. All you have to do is fill out this form to take advantage of this free service.

Ronald McDonald Family Room

The Ronald McDonald Family room is available for anyone whose child is being treated at Beacon Children’s Hospital. With three overnight guest rooms, a kitchen, showers and laundry facilities, this is a place where families can come to relax, unwind, talk with other families or a staff member, all with the piece of mind that comes from being just steps away from their hospitalized child.

The Ronald McDonald Family Room is located on the 3rd floor of the hospital, just down the hall from the Newborn Intensive Care Unit.

Contact the Ronald McDonald Family Room

574.647.3020

Smoking Policy

At Beacon Children’s Hospital, we’re committed to the health of our community. And we know that a smoke-free environment is cleaner and healthier for every person that visits our hospital. That’s why we’re asking that no tobacco products be used on Beacon Children’s Hospital property or in any of its facilities. Please join us in this effort to make our hospital a safe place for our patients and employees alike.

Safety & Security

You will meet with many healthcare workers during your stay. We require that all physicians and employees wear their ID badges so you can recognize who is taking care of you. Security is available 24 hours a day to assist patients and visitors with escorts to their vehicles, jump-starts, and lockouts, or to address security concerns.

Please do not keep excess personal items with you in the hospital, including jewelry, medications, credit cards and other valuables.

If you do notice something missing, please notify a nurse and we will check the lost and found, but ultimately, we cannot be responsible for the loss of personal items. If you have no way to send valuables home, you may contact a nurse about storing them in a safe in the Security Office. To contact a Security Officer, call 574.647.6920.