From Compassion to Cancelled: The Good, The Bad & The Ugly of Bedside Manner

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From Compassion to Cancelled: The Good, The Bad & The Ugly of Bedside Manner

Presented By:

Ashley Pompey – Surgery Scheduler, Beacon Medical Group
Advanced Cardiovascular Specialists Riverpointe

Learning Objectives: 

• The Good: Mastering the Art of Connection
  • Objective: Participants will learn how to use empathy, tone, and body language to build trust and comfort with patients.
• The Bad: When Communication Misses the Mark
  • Objective: Participants will identify common communication pitfalls that lead to patient frustration, confusion, or complaints.
• The Ugly: How Poor Bedside Manner Can Go Public
  • Objective: Participants will understand how unprofessional behavior (in person or online) can damage reputation, trust, and even careers.