Patient Care Concerns
Because keeping patients at the center is one of our core values, Beacon Health System does everything to provide high-quality, compassionate care to all of our patients.
If you feel that any service at Beacon Health System compromised patient safety or was not within quality standards of care, please contact our patient representatives so your concerns can be addressed.
Beacon Medical Group: 574.647.7600
Elkhart General Hospital: 574.296.6472
Memorial Hospital: 574.647.7600
Or, if you prefer, you can mail your concern to the following address:
Beacon Health System
Attn: Patient Representative
615 N. Michigan Street
South Bend, IN 46601
Patients who are not satisfied with the resolution of the grievance/complaint at the hospital level may submit the complaint, in writing, to an organization that monitors hospitals. The complaint, along with the efforts to resolve the grievance with the hospital, should be described in a letter that is addressed to the following organization:
Indiana State Department of Health
Attn: Complaint Division
2 North Meridian Street, 4B
Indianapolis, IN 46204
Memorial Hospital’s Joint Commission Accreditation
Memorial Hospital of South Bend is accredited by The Joint Commission. This agency serves to help ensure and monitor the quality and safety of patient care.
If you do not feel your concern has been adequately addressed after contacting our patient representative’s office, please feel free to contact the Office of Quality & Patient Safety at 1.800.994.6610.
You can email the Joint Commission with your safety concern by visiting: https://www.jointcommission.org/report_a_complaint.aspx
Or, you can write to the Joint Commission at:
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Additionally, patients who are covered under the Medicare program may also submit their complaint to:
Associate Regional Administrator
Health Standards & Quality Department of Health & Human Services
CMS Region V
233 N. Michigan Ave., Suite 600
Chicago, IL 60601
Memorial Hospital of South Bend holds the following additional program-related certification: Primary Stroke Center Certification.