Patient Care Concerns

Because keeping patients at the center is one of our core values, Beacon Health System does everything to provide high-quality, compassionate care to all of our patients.

If you feel that any service at Beacon Health System compromised patient safety or was not within quality standards of care, please contact our patient representatives so your concerns can be addressed.

Beacon Medical Group: 574.647.7600

Elkhart General Hospital: 574.296.6472

Memorial Hospital: 574.647.7600

Or, if you prefer, you can mail your concern to the following address:

Beacon Health System

Attn: Patient Representative

615 N. Michigan Street

South Bend, IN 46601

Patients who are not satisfied with the resolution of the grievance/complaint at the hospital level may submit the complaint, in writing, to an organization that monitors hospitals. The complaint, along with the efforts to resolve the grievance with the hospital, should be described in a letter that is addressed to the following organization:

Indiana State Department of Health

Attn: Complaint Division

2 North Meridian Street, 4B

Indianapolis, IN 46204

Phone: 800.246.8909

Memorial Hospital’s Joint Commission Accreditation

Memorial Hospital of South Bend is accredited by The Joint Commission. This agency serves to help ensure and monitor the quality and safety of patient care.

If you do not feel your concern has been adequately addressed after contacting our patient representative’s office, please feel free to contact the Office of Quality & Patient Safety at 1.800.994.6610.

You can email the Joint Commission with your safety concern by visiting: https://www.jointcommission.org/report_a_complaint.aspx

Or, you can write to the Joint Commission at:

Joint Commission

Office of Quality Monitoring

One Renaissance Boulevard

Oakbrook Terrace, IL  60181

Additionally, patients who are covered under the Medicare program may also submit their complaint to:

Associate Regional Administrator

Health Standards & Quality Department of Health & Human Services

CMS Region V

233 N. Michigan Ave., Suite 600

Chicago, IL 60601

Phone: 312.886.6432

Memorial Hospital of South Bend holds the following additional program-related certification: Primary Stroke Center Certification.