Patient Guide to Surveys and Ratings

Sample Provider Profile with Star Rating

At Beacon Health System, we welcome feedback. Our customers continually help us learn and improve, and we are grateful for the opportunity to make Beacon better.

We receive feedback from our patients through text-based surveys. Distributed shortly after an appointment, this allows us to resolve issues within hours so the Beacon experience continually improves.

Was your experience at Beacon exceptional?

We survey patients on several aspects of their experience. The score you see here represents responses to one question only: Was your experience at Beacon exceptional? That’s because we’ve made a promise to provide an exceptional experience to every single customer we serve. This score shows you how well we’ve delivered on that promise by provider.

Because we are working to set up provider ratings across Beacon, you may not see a rating for every provider just yet.